“The Mintent Tracked Links technology provided our team with an unrivalled ability to track the customer journey, online and off, from initial campaign touch points to conversion. With actionable data provided in real-time, countless reporting hours were saved using the platform, and spend across channels was optimized to maximize our goal completion.”- Kyle McTaggart, Marketing and Media Coordinator, Chapman’s Ice Cream
Chapman’s Ice Cream is Canada’s largest independent ice cream manufacturer and an iconic Canadian family-based brand focused on delivering high quality, affordable products. To celebrate their 45th Anniversary, Chapman’s decided to launch a multi-channel campaign promoting its real ice cream and offering a coupon for $1 off their original 2 Litre product.
Consumers were guided to a campaign website at Chapmans45years.ca where they could fill out a form to receive their coupon via traditional snail mail. Links to the campaign website and coupon request form were shared via the following channels: Print (Magazine), TV, Radio, Email (Chapman’s opted-in list of 100,000+ subscribers), Facebook (Paid and Organic), Instagram (Paid and Organic), Twitter (Organic), YouTube (Organic) and via a QR Code/branded URL included on Chapman’s flagship 2L Vanilla Ice Cream packaging.
Having never offered a coupon to a national audience before, the Marketing team at Chapman’s were very keen to measure the overall effectiveness of this campaign and compare specific aspects like channels, content types and creative themes from both an engagement and conversion perspective.
The challenge presented in running any multi-channel campaign is having to gather, analyze, gain insights, take action and then report on performance based on data obtained from multiple sources, each of which may measure engagement differently. In many online channels, there is little or no way to obtain engagement data at all. Further, it becomes even more difficult to attribute not only engagement, but conversion, to any specific channel.
The first step was to understand the full scope of the 45th Anniversary Campaign (i.e. channels, creative themes, content types, languages) in order to create a content tag structure which would enable Chapman’s marketing team to effectively filter the engagement data they would be collecting. Chapman’s also secured a unique, branded domain (chapmans45.ca) for brand recognition and consistency.
Nearly 80 unique, branded Tracked Links were created for each channel, content type, theme and/or language combination and distributed accordingly. Visitor conversion paths were defined from originally posted Tracked Links through to a common 'Thank You' page following a landing page form submission. The 'Thank You' page was tracked by replacing an image source URL with a Mintent Tracked Link.
Chapman’s established several KPIs, which they were effectively able to monitor and measure what was working and what wasn’t working in the campaign including: